R3 Direct: Your Trusted Partner for Home Repairs, Maintenance & More

Welcome to R3 Direct — part of East Lothian Housing Association, serving you across East Lothian, Midlothian, Edinburgh, and beyond with dependable home repair, maintenance, and building services since 1988.

What We Offer: Respond • Repair • Rebuild

At R3 Direct, we make it simple:

• Respond: Schedule your preferred repair time—online or via phone—and we’ll be there.
• Repair: Our fully-employed, experienced tradespeople handle everything from minor fixes to major renovations.
• Rebuild: Need a larger upgrade—like a new kitchen, wet room, or extension? We have you covered.

We don’t just take jobs—we build trust. With free initial quotes, fixed prices, and a 12-month guarantee on all repairs, our model puts transparency and quality first.

Master Craftspeople at Your Service

Our skilled teams deliver excellence in every trade:

• Plumbers: Trained to SVQ Level 3, with four-year apprenticeships and Disclosure Scotland clearance. From dripping taps to full wet room installs, we do it all—with free quotes and trusted service.
• Electricians: Qualified to SCQF 7 and BS 7671 (18th Edition), our team handles everything from safety alarms to full rewiring—plus emergency call-outs if the lights go out.
• Joiners, Gas Engineers, Roofers, Painters & Decorators, Plasterers: Each team member has completed rigorous apprenticeships (typically 3–4 years), delivering expert service across all aspects of residential care.
• Operating across East Lothian, Midlothian, Edinburgh, and even the Scottish Borders, our teams are ready to serve wherever you are.

Membership Perks: Convenience Around the Clock

Joining R3 Direct’s membership scheme is free, fast, and comes with significant benefits:

• Access to our 24-hour emergency helpline
• Attendance within 2 hours of any emergency call
• Fixed-price emergency call-outs and labour
• A personal online account featuring:
  • Repair history
  • Payment and invoice access
• Regular newsletters and members-only offers

Membership starts when you receive your Welcome Pack and card—typically within three working days of signing up. 

Why Choose R3 Direct?

• No hidden costs: Free quotes, fixed pricing, and a 12-month warranty on all repairs.
• Focused on results, not profit: As part of a housing association, any profits stay local—benefiting you and your community.
• Trusted and rated: Rated 4.7/5 on Trusted Trader, with glowing reviews for everything from wet room installs to reliable boiler fixes.
• Easy to use: Book 24/7 online, manage your appointments, invoices, and get instant quotes for small jobs.

Ready to Get Started?

Getting help is simple:

1. Book online using our “Book a Repair” tool—or give us a call on 03000 999 247.
2. Become a member for added peace of mind and 24/7 cover.

The R3 Direct Promise

With decades of experience, highly qualified professionals in every trade, and a seamless online system, R3 Direct is your go-to for trusted, transparent, and top-quality home services.

From urgent repairs in the middle of the night to redecorating, and from plumbing to EV charger installations, we bring you peace of mind—one repair at a time.